Å·ÃÀ»ÆɫƬ

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Regulated rates
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Select Service Location

Sign up for fixed rates:

1-855-452-8869

Å·ÃÀ»ÆɫƬ Energy customer support:

1-866-374-6299

Å·ÃÀ»ÆɫƬ Energy Regulated Services sales & support:

1-866-420-3174

Pay less* than the Rate of Last Resort

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Get a 2-year fixed-rate with no commitment. Switching takes less than 5 minutes, and you can cancel anytime without penalty.

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Our energy plans for your business are not one-size-fits-all.

Check out our energy plans for restaurants and learn how to make your business more energy efficient.Ìý

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Your go-to resource for all things energy related in Alberta.

Want to know more about your energy options? Looking for ways to save on energy usage? We're here to help you make an educated decision.

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Set up Auto Pay to avoid missing a payment and late fees.

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Paying your bill

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Å·ÃÀ»ÆɫƬ Energy offers aÌývariety of bill payment optionsÌýsuch as Auto Pay and Average Billing.

You can also make payments via our 24-hour automated phone system. Please call the Customer Care line atÌý1-866-374-6299 .

The Government of Alberta also provides assistance programs which areÌýlisted here.Ìý

You may cancel or change your ACH payment provided that Å·ÃÀ»ÆɫƬ Energy receives at least 10 days written notice prior to the next scheduled debit. You may obtain a sample cancellation form, or more information about cancelling your bank draft agreement at your financial institution orÌý. We'll do the rest. 

Typically, a billing cycle is approximately 27 to 35 days depending on the month and on the timeframe in which Å·ÃÀ»ÆɫƬ Energy receives meter reads from your distributor. The length of your billing cycle may vary slightly each month. 

It is not possible to create a Payment Extension online for a final bill. If you need assistance, please contact our Å·ÃÀ»ÆɫƬ Energy Customer Care line at 1-866-374-6299 for more information.

Didn't find the information you were looking for? We have more FAQs specifically for our regulated customers.ÌýÌý

See more FAQs

Have a question about a plan or need help placing an order?

Call us: 1-866-374-6299

Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays

To enroll, you will need:

  • To be the person named on the utility account
  • Your service address
  • Your billing address (if different)
  • Your contact details including email address
  • To be over the age of 18